Ordering

ORDER PROCESS & TURNAROUND

To ensure that our printing process goes smoothy and gains maximum efficiency, we have set up a simple process to follow for placing your order!

When we receive your order (or if you place an order with us), we will check it over and make sure everything is up to par with our process. We look at things like your artwork, quantities, ink color and material inconsistencies, contact and shipping info. If we helped set up your order, you will need to approve this invoice in order to move forward in the printing process. A simple, "Looks good!" will do.

Once the invoice is approved, you will need to make a deposit for the full amount of the order (As of Jan. 2013, we have changed our policy to require a 100% payment to get your order into production. This allows for better production and accuracy in our printing process, ensuring the best prints possible).

This payment ultimately gets the order over to the Art Department.

The Art Department will then send digital proofs for you to approve. When you see your proofs, you can then let us know if it's good to send to press or if you want to see a change. We will only send your order to press when we get a firm answer that is has been approved.

After art approval, the clock starts on production. Our standard turn around for garments is 7-10 business days AFTER your proofs have been approved. Anything that falls under 7 days is considered a rush and will incur a fee that is determined by the number of days we have in production. Poster turnaround is dependent on our schedule and can change throughout the year. Most often, it is between 4-8 weeks. 

Setting a firm in-hands date with your Customer Service Representative during the invoice phase will help both you and us, to expedite the necessary action for your order. Anything that does not have an In-Hands date (the date you need them by) will fall under 7-10 Business days after proofs are approved turn around.

PLEASE NOTE: Sometimes our turn around can be extended if our presses book up. Your Customer Service Rep will let you know what the turn around is like when you place your order.

NEW ORDERS & REORDERS: Standard turnaround time is 7-10 business days, not including transit time.

Please note that when your job is finished your screen is reclaimed. We do not save any screens. If you are placing a reorder, please note all screen fees will be charged.

We do however keep all of your artwork and past orders on file. This speeds up the amount of processing time it takes to create your reorder.

PACKAGING: Record jackets and CD cases have a turnaround of about 3 weeks.

+ These turnaround times are a guideline, not a guarantee.
+ Rush orders are typically possible, please contact vgkids@vgkids.com for pricing and availability.

SHIPPING

+ We ship through UPS in most cases and therefore offer all UPS options!

+ Pick up is free + we notify you when your order is ready!

RETURNS

+ If you have an issue with your order please contact us within 30 days to request your refund. Note that we will need the full order returned in order to issue the refund.